At a glance
The right AI review response tool depends on the work around the reply. Altyaa prepares Google review responses for a person to approve. Birdeye offers wider review and customer experience workflows for multi-location brands. Podium combines reviews with customer messaging. Reputation focuses on reputation operations and analytics across larger organizations.
Start with a real review from your business, preferably one that mentions a specific experience. Ask each vendor to show the draft, the information used to write it, the approval step and the final publishing action. That demonstration is more useful than judging a generic sample response.
What makes a review reply useful?
A good response acknowledges what the customer actually said. A review praising a particular employee deserves a different reply from a complaint about a late appointment. A repeating template can sound indifferent, while an invented explanation can make a difficult situation worse. A reviewer should be able to check facts and tone before the reply appears publicly.
For a business with several locations, test whether the software can use the right location's context without losing a consistent brand voice. Check who may access each account and whether the approval process matches the way your team works. Do not assume that a general claim of multi-location support includes location-specific approver roles.
Compare four practical criteria: which review sites the product connects to; what context the AI receives; whether a person can edit and approve the draft; and what the plan covers. Ask for a demonstration using both a positive and a negative review from your own business.
Altyaa: Google reviews with approval before publishing
Altyaa is an AI-powered reputation management and social media platform for small businesses and marketers. Its Google Reputation Expert monitors connected Google reviews, identifies work that needs attention and prepares responses in the business's voice. An authorized person reviews or edits the proposed reply before approving it. Nothing posts until it is approved.
This approach fits a business that wants help keeping up with Google reviews while retaining control of what appears on its Google Business Profile. Altyaa also prepares work for connected Facebook, Instagram and TikTok accounts through its respective Experts. Its Google Business Profile Expert addresses profile work separately from its Google Reputation Expert.
One workspace can hold several connected Google Business locations. Roles and permissions are set at the organization level; Altyaa does not offer a separate approver role for each location. Agencies should keep each client in its own organization. The review-response workflow here concerns Google reviews: if Yelp or Facebook review replies are essential, verify those requirements with Altyaa before buying.
The published standard plan is $99 per month or $999 per year for an organization's workspace. Multi-location businesses can request a custom tiered offer, with lower per-location pricing at higher volumes. The tiers are provided by quote rather than posted on the website. Confirm the scope, locations and approval needs with Altyaa. A free assessment is available at .
