Why was my upload rejected?
Diagnose a Rejected asset in the cockpit library and recover.
An upload that finishes with the Rejected status was refused by the scan pipeline before it became publishable. The library tile shows the reason; this page expands each one with a recovery hint.
File is larger than 25 MB
The library accepts photos and videos up to 25 MB. Anything larger is rejected on the upload itself — the file never reaches the scan stage.
What to do. Re-export the photo at a lower quality, or crop it before exporting. For phone screenshots, take the screenshot at standard resolution rather than the device's full-screen zoom.
Unsupported file type
WS-1 accepts JPG, PNG, WebP, and MP4. Other formats — including PDF, HEIC, GIF, AVIF, and BMP — are rejected.
What to do. Open the file in your photo app and Export as JPG or PNG. On macOS Preview, File → Export → Format: JPEG. On iPhone, the Files app's share sheet has a Convert Image option.
File contents don't match the file extension
The pipeline reads the first few bytes of the upload (the "magic bytes") and confirms they match the extension. A common cause: someone exported an image from a PDF or a slide deck, then renamed screenshot.pdf to screenshot.png instead of re-exporting.
What to do. Open the file and Export it as the format you want — don't rename the extension. The original PDF or slide is not a PNG just because the name says so.
Already exists in your library
The library is content-addressed per organization. If the same bytes are already in your library, the upload is rejected and the existing row stays in place — there's no duplicate to find.
What to do. Search the library with the Uploaded by you source filter; the original is there. If you want a visibly different version of the same photo, edit it (crop, color adjust, re-export) before re-uploading so the bytes differ.
SVG files are not supported in WS-1
SVGs ship in WS-3 with a sanitization pass that strips embedded scripts. WS-1 rejects them on principle to keep the scan pipeline single-purpose.
What to do. Export the SVG as a PNG or JPG from your design tool. Most vector editors offer a Export as PNG option with a resolution picker.